Return & Refund Policy
By placing an order through our website dogizo.co.uk, you agree to the terms outlined below. This policy has been created to ensure that you fully understand our return, refund, and exchange procedures.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return:
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The item must be in new condition, unused, and unworn.
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It must include all original tags and packaging.
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Proof of purchase is required (e.g., order confirmation or receipt).
If the above conditions are not met, we reserve the right to deny the return.
Return Procedure
To initiate a return, please contact our support team by email at contact@dogizo.co.uk with a clear statement of your request and your order details.
⚠️ Important: Items sent back to us without prior return authorization will not be accepted.
Return shipping costs are the responsibility of the sender. We do not accept returns sent using cash on delivery (COD).
Damaged, Incorrect, or Defective Products
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us immediately at contact@dogizo.co.uk.
We will review your case and provide a solution, which may include a replacement or refund.
Exchanges
We only replace items that are defective, damaged, or incorrect.
If you need to exchange an item for the same product, please contact us at contact@dogizo.co.uk before returning it.
Restocking Fee
We do not charge any restocking fee for returned items.
Return Shipping Fees
Return shipping costs are our responsibility. You will not be charged for return postage.
Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 3 business days to your original payment method.
Please note that it may take additional time for your bank or credit card company to post the refund.
Contact Us
If you have any questions or concerns about our Refund & Return Policy, please contact us:
ALPHA ILKA LLC
📍 30 N Gould St Ste R
Sheridan, WY 82801, USA
📧 contact@dogizo.co.uk
📞 +1 (307) 269-6466